Complaints

Complaints
Complaints
Posted on 3 Ottobre 2018 in Non categorizzato

In case of disagreement with the technical staff, the Operator  must report and undersign the reasons of his dissent in the inspection control report.

The complaints concerning the activity of ICEA must be transmitted to the ICEA Quality Office at the Bologna main office.
Within 5 working days of receipt complaint, ICEA will communicate the taking charge of the same by activating the appropriate actions for its management.
ICEA ensures the processing of the Complaint, sending a written response on the results, within 30 days of receipt.
Furthermore it is possible to send a complaint by filling out the form below.

    Attach photograph and documents:
    In case you need to send an audio-video documentation, please specify it in the message, and you will be contacted again to transmit most appropriately.