{"id":4510,"date":"2020-03-03T05:19:57","date_gmt":"2020-03-03T04:19:57","guid":{"rendered":"https:\/\/icea.bio\/?page_id=4510"},"modified":"2020-03-03T05:19:57","modified_gmt":"2020-03-03T04:19:57","slug":"complaints","status":"publish","type":"page","link":"https:\/\/icea.bio\/en\/contacts\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"<p><span>If the Operator does not agree with the evaluation of the technical staff in charge, he must report and sign the reasons for his dissent in the control report.<\/span><br \/>\n<span>Complaints relating to the activity of ICEA must be sent to the ICEA Quality Office at the Bologna Headquarters.<\/span><br \/>\n<span>Within 5 working days from the receipt of the formal complaint, ICEA communicates the taking of the same by activating the appropriate actions for its management.<\/span><br \/>\n<span>ICEA ensures the processing of the complaint, within 30 days of receipt, by sending a written response on the results.<\/span><\/p>\n<p><span>It is also possible to report a complaint by filling in the form below.<\/span><\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f5258-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"5258\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/4510#wpcf7-f5258-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"5258\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f5258-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label> Name and Surname *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Company *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Ragionesociale\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Ragionesociale\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your email *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Subject<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your message<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label><br \/>\n<label> * required fields <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"gdpr-accept\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"gdpr-accept\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I have read the <a href=\"https:\/\/icea.bio\/privacy-policy\/\">Privacy Policy<\/a> and consent to the processing of my data in compliance with the regulations in force regarding the GDPR.<\/span><\/label><\/span><\/span><\/span><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Invia\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>If the Operator does not agree with the evaluation of the technical staff in charge, he must report and sign the reasons for his dissent in the control report. Complaints relating to the activity of ICEA must be sent to the ICEA Quality Office at the Bologna Headquarters. Within 5 working days from the receipt of the formal complaint, ICEA [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":1765,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4510","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/icea.bio\/en\/wp-json\/wp\/v2\/pages\/4510","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icea.bio\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/icea.bio\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/icea.bio\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/icea.bio\/en\/wp-json\/wp\/v2\/comments?post=4510"}],"version-history":[{"count":0,"href":"https:\/\/icea.bio\/en\/wp-json\/wp\/v2\/pages\/4510\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/icea.bio\/en\/wp-json\/wp\/v2\/pages\/1765"}],"wp:attachment":[{"href":"https:\/\/icea.bio\/en\/wp-json\/wp\/v2\/media?parent=4510"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}